Refund and Return Policy – ToollexaGuard

Effective Date: January 10, 2025

At ToollexaGuard, customer satisfaction is our top priority. This Refund and Return Policy outlines the terms and conditions for returning products and obtaining refunds.

1. Eligibility for Returns

You may return your product(s) under the following conditions:

  • The item is in its original condition, unused, and in the original packaging.
  • The return request is initiated within 30 days of purchase.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Used or damaged items due to customer handling.
  • Custom or personalized items.
  • Clearance or final-sale items.

3. Return Process

To initiate a return:

  1. Contact us at support@toollexaguard.com or call (212) 744-2687 to request a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely, including all original parts, manuals, and accessories.
  3. Ship the item to the address provided by our support team.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Refunds will be processed under the following conditions:

  • Approved returns will be inspected upon receipt.
  • If eligible, a refund will be issued to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

To exchange an item:

  • Follow the return process and place a new order for the desired item.
  • Exchanges are handled as separate transactions.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us immediately at support@toollexaguard.com with photos of the item and packaging.
  • We will provide a replacement or full refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account.
  2. Contact your credit card provider, as processing times may vary.
  3. If the issue persists, contact us for assistance.

8. Contact Information

For any questions or assistance regarding refunds and returns, please contact us: